The room you are chatting in was most likely paid for by an individual who asked you for nothing in return.
The Sysops, guides and the other people working behind the scenes to provide you with a free chatroom, are not paid, they volunteer.
A host can only do so much to help you in any given situation...they have a room owner to report to. Things take time, we all have lives, real lives to deal with that for me, is a priority.
To bash a host, a sysop, a guide and the room and the owner proving you with free entertainment (that they paid for) says more about your character and faults then it says about them or whatever the situation maybe.
If you can't be grateful, at least be quiet, no one, especially me, wants to ready your negativity.
Bring it to my whisper...it may take time for me to reach the owner, but I assure I tell them everything they need to know.
In a world, literally, a world where we have no idea what any of our futures will be, be kind, use ignore and for the love of whatever you worship...find something to be happy about!