What browser are you using Deb56, if you are using microsoft edge on the latest windows build edge is broken for flash on a lot of places, you will either have to switch to Internet Explorer (once you login to buzzen click the three dots in the top right and open with internet explorer) or use another browser like Chrome or Firefox. We are working on a new webchat to move away from flash and these issues but no eta at this time when it will be finished.