I wish we lived in a world where you aren't subjected to racism, hate, etc. However like the offline world there is no way to completely shield yourself from it. Staff do their best to deal with the issue. We put things into place to limit it but there is no way it can ever be 100% stopped. I would hope Buzzen chatters would understand this and realize that part of chat's appeal is you open yourself up to many different people, ideas, opinions that you may not ordinarily come into contact with. This is also a downside of chat. You may encounter people, ideas, opinions that you don't agree with and even find offensive. There is an ignore feature to use on those people. Expecting any society, especially a mostly anonymous one, to stop all forms of hate, racism, etc is really unrealistic and unfair to the people who try to limit it as best they can.